LVRHealth — Terms of Service

These Terms of Service (“Terms”) are a legal agreement between you and LVRHealth (“we”, “us”, “our”), the provider of the LVRHealth mobile application (“App”). By downloading, installing, or using the App, you agree to these Terms. If you do not agree, do not use the App.

LVRHealth is a personal tool to help you record and track your medication doses, appointments, and lab results. It is not a medical device and does not provide medical advice, diagnosis, or treatment.

• Professional Guidance: Always follow the guidance of your doctor or qualified healthcare professional. Do not start, stop, or change any medication or dose based on the App.
• Reminders: Dose reminders are a convenience only and may be delayed or missed due to device settings, notification permissions, power state, or software issues. Do not rely on the App as your sole reminder for time-critical medication.
• Lab Results: Values extracted from lab reports are best-effort and may be inaccurate or incomplete. You must review and verify every value against your original report.
• Emergencies: In an emergency, contact your local emergency services immediately. The App is not for use in medical emergencies.

You are responsible for:

• The accuracy of the information you enter (medications, doses, schedules, pill counts, appointments).
• Reviewing and confirming any auto-extracted lab values before saving them.
• Keeping your device secure and, if you enable the optional passcode/biometric lock, keeping your passcode confidential.

We grant you a personal, non-exclusive, non-transferable, revocable licence to use the App for your own personal, non-commercial use, subject to these Terms and the Apple Media Services / App Store Terms. You may not copy, modify, reverse-engineer, resell, or distribute the App except as permitted by law.

The App offers an optional feature that, only with your explicit consent, transmits a report image or PDF to a third-party AI service (Google’s Gemini API) to extract lab values. If you do not consent, you must input the values manually yourself. Your use of this feature is also subject to Google’s terms and privacy policy. See our Privacy Policy for details.

The App may rely on third-party services (e.g., Apple push/local notification systems, Google’s Gemini API for opt-in extraction). We are not responsible for the availability, content, or practices of third-party services.

THE APP IS PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, AND NON-INFRINGEMENT, TO THE MAXIMUM EXTENT PERMITTED BY LAW.

We do not warrant that the App will be uninterrupted, error-free, or that reminders or extractions will always be accurate or timely.

(If your users include Australian consumers, note that certain guarantees under the Australian Consumer Law cannot be excluded; this clause applies only to the extent permitted by law.)

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS ARISING FROM YOUR RELIANCE ON THE APP, INCLUDING MISSED OR INCORRECT DOSES, INACCURATE EXTRACTED VALUES, OR LOSS OF DATA.

Nothing in these Terms limits liability that cannot be limited under applicable law.

Your data is stored on your device. You are responsible for maintaining your own backups (for example, via your device’s standard backup). We are not responsible for data loss resulting from device failure, deletion of the App, or operating-system changes.

We may update the App and these Terms from time to time. Material changes will be reflected by updating the effective date. Your continued use after changes take effect constitutes acceptance.

These Terms are governed by the laws of Australia, without regard to conflict-of-law rules, and subject to any mandatory consumer protections in your country of residence.

Questions about these Terms: hello@awkiss.com